How to Accelerate Delightful NEXT Normal Customer Experience With Digital Journeys?

When the chronicles of the COVID 19 pandemic are written, a whole book will surely be dedicated to the galloping strides digital adoption has taken. Feature rich digital platforms are now a basic need. Customers are demanding greater omnichannel integrations, that delivers a continuous experience seamlessly across channels and touchpoints. A Mckinsey survey, sampling more... Continue Reading →

Next Generation Digital Journeys in Insurance Claims

For the first time in decades, insurers are playing a tune that the customers can whistle. Insurance companies are increasingly embarking on digital transformation that smartly optimizes digital journeys and backoffice processes with the sole aim of delivering simple and quick claims services.  Here's how insurers can unleash truly transformative digital claim journeys. 1. Prevention First... Continue Reading →

Transforming Life Insurance with Digital Customer Journeys

Cutting costs, gaining pricing power and cross selling products is the Holy Trinity life insurers are after. Digital is enabling insurance companies to deliver delightful customer experiences through journeys that are simple, quick and convenient. It eliminates misspelling, boosts transparency and empowers customers to get quotes and buy, manage, and renew policies online by themselves... Continue Reading →

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